Transfers To/From Airport and Westin Rio Mar Resort & Country Club
There are a few items we would like to address concerning the transfers to the Westin Rio Mar Resort. The property has in place a basic shuttle service for the guest. This transfer service is designed to accommodate the individual traveler. GSI's focus is the group market. Our services and procedures have been designed specifically to cater to this demanding segment of our industry.
Recently the Westin Rio Mar Resort decided to operate their transportation department as a DMC and have been very aggressive in approaching clients to use their services for tours & activities as well as transfers You do not have to! We would urge you to take a close look at their infrastructure as to number of Airport staff, procedures, number of Account Managers and group coordinators before making your decision.
GSI's business is destination management, with seasoned staff and well established infrastructure all geared toward one purpose, without other concerns or distractions, providing for your destination needs in Puerto Rico.
A smooth arrival and departure process is a key element to the success of any program. To ensure this success, we moved our operations office inside the Luis Muñoz Marín International Airport. This physical presence at the airport gives GSI the ability and flexibility to respond to your group's needs and last minute request with the utmost expediency and efficiency.
Our attendees will be met by friendly uniformed bilingual staff at the entrance to the baggage claim areas of the respective terminals. GSI staff will display tasteful computer generated signage, pre approved by the group. Once we have welcomed and identified our guests we will either escort them or direct them to the belt where additional GSI staff is waiting to help them retrieve their luggage, procure porters and escort them to the awaiting transportation. We also provide VIP Gate Meet Services for those attendees that need to be singled out.
Prior to your group's arrival, during our pre-planning stage, we discuss your group's arrival and departure with the Porter's Cooperative so that they are aware of the arrival pattern and staff with additional group porters accordingly (we have a strong working relationship and easy access to the Porter's Cooperative, their offices are across the hall from our operational offices at the Luis Muñoz Marín Airport).
GSI schedules a team of dedicated staff for your group on your arrival and departure days. The Supervisor and staff assigned to your group verifies the estimated time of arrival of flights on an ongoing basis to give us an accurate picture of the arrival pattern.
Misplaced baggage can inconvenience our guests and cause friction all around. Here's how we handle the situation. Once it has been determined that the luggage is not arriving, our staff will escort the guest to the respective airline's missing luggage claim counter, to start the process and will stay with the guest until the supervisor in charge of missing luggage arrives. Our supervisor will stay with the guest to assist and answer any questions, and to receive a copy of the lost luggage claim form for the guest and our airport operations office. We then escort our guest to the awaiting transportation for their transfer to the property. Our supervisor will then call the GSI Account Manager handling the program and give details as to who, how many pieces are missing, when arrival is expected, etc. Our Account Managers relay this information on to you, the client; so that when the guest arrives at the hospitality desk you are aware of it and on top of the situation.
Another situation which is common to the arrival process is no shows and cancelled flights. We will check with the airline to ascertain if any additional rescheduling was done, inform you and meet the flight.
We communicate all of this information through radio and cellular links between airport baggage claim staff, airport supervisors, our airport offices and our GSI staff at the hotel or at your hospitality desk to ensure the accurate flow of information pertaining to your group's arrival and departure logistics.
All transfers are exclusive to your group on our modern air conditioned Sedans, 14 and 24 passenger vehicles and Motor Coaches.
The process of transferring luggage from the airport to the hotel can be accomplished by differing methods, depending on the size of the group and the arrival pattern. We would either utilize separate baggage trucks or transfer luggage with the attendee on the same vehicle.
Departure assistance - GSI staff will be based at the hotel and the airport. Our primary duty at the property is to assist our guest on to the transportation and to radio our awaiting airport staff as to the number of guests and which airlines they are flying on. In this manner, our airport staff will be positioned correctly to receive our guests.
We provide any assistance you may need in coordinating and preparing your departure notices. We will coordinate between client, front desk and bell staff to determine (to everyone's mutual consent) the times for bag pulls (if necessary) and transfers to the airport.
The airport staff's primary duties are to separate our guest's luggage as per airline, procure and pay porters, escort the porters/luggage and guests through FDA agricultural inspections and then onto their respective airline counters.
We can also arrange for special group check-in areas/counters with various airlines if the group is large enough to warrant it in accordance with airline criteria. This enables us to bypass the regular check in lines common to hub airports.
We charge for a minimum of six passengers per transfer or flight, or flight combination. When a group arrives on various flights from various airlines we will combine the guests on those flights minimizing the effect of this requirement.